FREE SHIPPING ON ALL ORDERS


Shipping & Returns

 
WHERE DO YOU SHIP?
 
We ship to all 50 states.
 
WHAT SHIPPING METHODS DO YOU OFFER?
 
We offer free standard shipping on all orders, anywhere in the United States. Our standard shipping generally takes 5-10 business days to arrive from the time the order is placed. The carrier (FedEx or USPS) will be automatically selected based on the shipping address.
 
Additionally, we offer 2-business day expedited shipping starting at $15 and 1-business day expedited shipping starting at $35. The final price for both of these options will be given at checkout and is determined by order volume and shipping address.
 
Please note that we only ship and deliver on business days and that only expedited orders placed before 11:00am PST on a business day will ship that same day. For example, an order placed with 1-business day shipping on Thursday at 2:30pm PST will ship out the next day, Friday, and arrive the following Monday. Lastly, please note that expedited orders cannot be shipped or delivered on weekends/holidays nor can they be shipped to a PO Box.
 
HOW CAN I TRACK MY ORDER?
 

Once your order has been shipped, you will receive a shipping email confirmation with a tracking number. Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment.

If you did not receive it, please email us at support@terravitacbd.com and we will be happy to provide you with your tracking number.

 
CAN I EXPEDITE MY ORDER?
 
No problem! If you're in the United States, please select 2-business day or 1-business day shipping in your checkout cart; you’ll have to cover the difference in shipping cost, but we are sure it will be worth it.
 
WHAT IF I NEED TO CANCEL OR CHANGE MY ORDER?
 
We try to fulfill orders very quickly; that said, please email us at support@terravitacbd.com and we’ll see what we can do!
 

WHAT IF I DID NOT RECEIVE MY ORDER?

Please check around your property first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, please email us at support@terravitacbd.com to start a FedEx or USPS trace.

WHAT IF MY PACKAGE WAS DAMAGED IN TRANSIT?

Please check your shipment carefully upon arrival to ensure it has not been damaged by the shipping carrier in transit. All claims for damaged product must be made within 2-business days of the package being delivered.

To report shipping damage, please email us at support@terravitacbd.com. All shipping damage claims must include detailed information of the damage as well as photographic evidence.

WHAT IS YOUR RETURN POLICY?

We offer returns for any unopened products purchased within the last 30 days. All requests for a return must be received within the 30 day window, starting from the day your order was delivered. Products that are opened are not eligible for a return. You're responsible for the cost of return shipping. If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you're approved, then your refund will be processed minus shipping cost, and a credit will automatically be applied to your original method of payment, within a 5-7 business days.

To start the return process, please email us at support@terravitacbd.com. If you have any questions about our return policy, please contact us. We are here to help!