Once your order has been shipped, you will receive a shipping email confirmation with a tracking number. Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment.
If you did not receive it, please email us at firstname.lastname@example.org and we will be happy to provide you with your tracking number.
WHAT IF I DID NOT RECEIVE MY ORDER?
Please check around your property first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, please email us at email@example.com to start a FedEx or USPS trace.
WHAT IF MY PACKAGE WAS DAMAGED IN TRANSIT?
Please check your shipment carefully upon arrival to ensure it has not been damaged by the shipping carrier in transit. All claims for damaged product must be made within 2-business days of the package being delivered.
To report shipping damage, please email us at firstname.lastname@example.org. All shipping damage claims must include detailed information of the damage as well as photographic evidence.
WHAT IS YOUR RETURN POLICY?
We offer returns for any unopened products purchased within the last 30 days. All requests for a return must be received within the 30 day window, starting from the day your order was delivered. Products that are opened are not eligible for a return. You're responsible for the cost of return shipping. If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you're approved, then your refund will be processed minus shipping cost, and a credit will automatically be applied to your original method of payment, within a 5-7 business days.
To start the return process, please email us at email@example.com. If you have any questions about our return policy, please contact us. We are here to help!