WHERE DO YOU SHIP?
We ship "CBD" to all 50 states within the USA, including Hawaii and Alaska. We also ship internationally to selective countries that you will see listed within the checkout. If you don't see your country, please email us at firstname.lastname@example.org
and we might be able to help redirect you to one of our international partners that carriers TerraVita within your country.
To maintain compliance with regulations regarding "Delta-8 THC and THC-O", the formula containing "Delta-8 THC and THC-O" does not ship internationally or to several states within the USA where "Delta-8 THC and THC-O" is considered to be illegal. Laws change rapidly. Please consult the laws of your state prior to purchasing any "Delta-8 THC and THC-O" product.
WHAT SHIPPING METHODS DO YOU OFFER?
We offer 2-day shipping on all USA orders, anywhere in the United States for only $5. Our 2-day shipping orders are processed within 1-2 business days from the purchase date and generally takes 2-business days to arrive from the ship date, excluding weekends and holidays. If you're located in Hawaii or Alaska, you may experience some additional days in transit times. The carrier (FedEx 2Day or USPS Priority Mail Express) will be automatically selected based on the shipping address.
As far as our international shipping goes, these orders are also processed within 1-2 business days from the purchase date and are shipped by (FedEx International Economy), which excludes your import taxes, duties and custom fees. Please note that international mail generally takes 10-15 business days to arrive from the ship date, excluding weekends and holidays. We are not responsible for custom delays or if your package has been returned (or seized) due to your country's regulations or you not paying the required COD fees that may be due upon delivery.
**Due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window.**
WHAT ARE YOUR PROCESSING TIMES?
We know you want your new TerraVita products ASAP (can't blame you), so all orders are processed within 1-2 business days from the purchase date, excluding weekends and holidays.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping email confirmation with a tracking number. Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2-business days of shipment.
If you did not receive it, please email us at email@example.com and we will be happy to provide you with your tracking number.
CAN I EXPEDITE MY ORDER?
No problem! We offer 2-day shipping on all USA orders, anywhere in the United States for only $5. Our 2-day shipping orders are processed within 1-2 business days from the purchase date and generally takes 2-business days to arrive from the ship date, excluding weekends and holidays. If you're located in Hawaii or Alaska, you may experience some additional days in transit times. The carrier (FedEx 2Day or USPS Priorty Mail Express) will be automatically selected based on the shipping address.
CAN I CANCEL OR ADJUST MY ORDER AFTER IT HAS BEEN PLACED?
No. To ensure that you receive your order as quickly as possible, we are unable to cancel or make changes after it has been placed.
WHAT IF I PUT IN THE WRONG SHIPPING ADDRESS ON MY ORDER?
If you entered in the wrong shipping address, please notify us at firstname.lastname@example.org
within 30 minutes from your order being placed so we can update that right away for you. If it has gone beyond 30 minutes, unfortunately we are unable to edit your shipping information and are not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.).
WHAT IF MY ORDER ARRIVES AND IT WAS UNCLAIMED OR REFUSED?
We are not responsible for orders that are unclaimed or refused by the customer. Any unclaimed or refused orders are not eligible to be returned for a refund, as we don't guarantee we will receive the order back in our possession from the carrier.
But in the event we do receive the order back in our possession from the carrier, and the order is not damaged and all products are unopened and in its original packaging, we will approve a refund back to your original form of payment, minus original shipping cost and any additional fees that have occured when unclaiming or refusing a package.
MY ORDER STOPPED TRACKING, WHAT SHOULD I DO?
If you order has stopped tracking, we deem a package "Lost" if the FedEx or USPS tracking has not updated for 7-business days. Sometime facilities don't scan and FedEx or USPS can be delayed, but if it has been 7-business days with no updates on your tracking, please email us at email@example.com
so we can look into this right away!
WHAT SHOULD I DO IF MY PACKAGE SAYS DELIVERED, BUT I HAVEN'T RECEIVED IT?
If you cannot find your package, please contact FedEx or USPS first. You will be able to see which carrier delivered your package by clicking on your tracking number and viewing the final delivery notification. Please double check the area around your doorstep and your mailbox right away. We also suggest talking to neighbors and other members of your household to see if someone brought in your package.
Lately, FedEx and USPS have been claiming packages as “Delivered,” but the package doesn’t actually show up for about 3-business days after the fact. If you cannot locate the package after 3-business days from delivered date, please email us at firstname.lastname@example.org so we can help you further.
WHAT IF MY PACKAGE WAS DAMAGED IN TRANSIT?
Please check your shipment carefully upon arrival to ensure it has not been damaged by the shipping carrier in transit. All claims for damaged product must be made within 2-business days of the package being delivered. If in the event, you do report a damaged product after the 2-business day window stated, please note we are not responsible and the product would no longer be eligible to be replaced or refunded.
To report shipping damage, please email us at email@example.com. All shipping damage claims must include detailed information of the damage as well as photographic evidence.
WHAT IS YOUR RETURN POLICY?
We offer returns for any unopened products purchased within the last 30 days. They must be in the same condition you received it and in its original packaging. All requests for a return must be received within the 30 day window, starting from the day of your order purchase date. Products that are opened are not eligible for a return. You will be responsible for the cost of return shipping, which is non-refundable. If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund, within 5-7 business days from your return delivery date. If you're approved, then your refund will be processed minus original shipping cost, and a credit will automatically be applied to your original method of payment, within 7-10 business days.
To start the return process, please email us at firstname.lastname@example.org. If you have any questions about our return policy, please contact us. We are here to help!
**Please note any disputed order charges, unclaimed or refused orders are not eligible to be returned for a refund. If in the unfortunate event, you do dispute a charge and disregard our policies, it may result in "Penalty Fees" and "Sent To Collections" in order for us to recoup the funds. If a subscription order renewed before you had time to modify or cancel, please contact us immediately and we will provide you with our return instructions so you can send back the item(s) once they arrive and get a refund minus original shipping cost, as long as they are still eligible within our return policy.**