FREE SHIPPING ON ALL ORDERS


Answers to your Questions


SHIPPING

WHERE DO YOU SHIP?

We ship to all 50 states. 

HOW DO YOU SHIP?

We offer free standard shipping on all orders. Our standard shipping takes 6-9 business days to arrive from the time the order is placed. Orders to Hawaii and Alaska could result in longer transit times. The carrier (FedEx, UPS or USPS) will be automatically selected based on the shipping address. 

Additionally, we offer 2-business day expedited shipping starting at $15 and 1-business day starting at $35. The final price for both of these options will be given at checkout and is determined by order volume and shipping address. 

Please note that we only ship and deliver on business days and that only expedited orders placed before 11:00am PST on a business day will ship that same day. For example, an order placed with 1-business day shipping on Thursday at 2:30pm PST will ship out the next day, Friday, and arrive the following Monday. 

**Expedited shipping cannot be shipped or delivered on weekends/holidays nor can they be shipped to a PO Box. 

HOW DO I TRACK MY ORDER?

Once your order has been shipped, you will receive a shipping email confirmation with a tracking number. If you did not receive it, please email us at support@terravitacbd.com and we will be happy to provide you with your tracking number.


RETURNS

WHAT’S YOUR RETURN POLICY?

"30 day money back guarantee!". We offer returns for any products purchased within the last 30 days. All requests for a return must be received within the 30 day window, starting from the day your order was delivered. Products that are opened and/or tampered with are not eligible for a return. You're responsible for the cost of return shipping. If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you're approved, then your refund will be processed minus shipping cost, and a credit will be automatically be applied to your original method of payment, within a certain amount of days.

To start the return process, send an email to us at support@terravitacbd.com. If you have any questions about our return policy, please contact us. We are here to help.


SUBSCRIPTIONS

I AM GETTING TOO MANY, HOW DO I DELAY IT?

No problem, log into your account and head to Subscriptions. Click Manage Subscription on whichever product is arriving too frequently. From there you can change your Subscription frequency easily. 

CAN I ADD NEW PRODUCTS TO MY SUBSCRIPTION?

Absolutely, please log into your account and head to Subscriptions. Click Manage Subscription on whichever product you’d like to add! 

IF I NEED TO DELAY MY NEXT PROCESSING DATE, HOW WOULD I GO ABOUT THAT?

Very simple, please log into your account and head to Subscriptions. Click Manage Subscription on whichever product you’d like to delay. From there you can click on Delivery Schedule, choose whichever next processing date you’d like to adjust, and save! 

WHAT IF I WANT TO CANCEL? 

No problem, cancel any time, but we’ll miss you!


CBD INFO

WHAT IS CBD?

Cannabidiol, commonly know as CBD, is a non-intoxicating component of the cannabis plant with enormous therapeutic potential. Researchers are currently studying the effects of CBD on a wide range of conditions including chronic pain, insomnia, PTSD, anxiety, epilepsy, dementia and more. Extensive preclinical research and some clinical studies have shown that CBD has strong anti-oxidant, anti-inflammatory, anticonvulsant, anti-depressant, anti-psychotic, anti-tumoral, and neuroprotective qualities.

ARE CBD PRODUCTS LEGAL IN ALL 50 STATES?

Yes, as long as they are derived from hemp, and contains less than 0.3% THC. 

HOW MUCH CBD SHOULD I TAKE?

Dosing CBD is a relatively inexact science, since everybody metabolizes differently. Our recommended serving size is one full dropper daily. Some people experiences the best CBD effects at a lower dose than this, and some experience the best effects at a higher dose. Start by using the recommended dose, and adjust as needed.

WILL CBD HELP MY CONDITION?

Due to federal regulations, we cannot make claims about whether or not natural CBD hemp oil can help with specific ailments. We do however urge everyone to research the widely available information online. You can easily find many resources about CBD hemp oil and its possible benefits.

WHAT IS THE ENDOCANNABINOID SYSTEM?

The endocannabinoid system is the collection of cannabinoid receptors, endocannabinoids, and enzymes involved in the production and break down of endocannabinoids. Endocannabinoids are naturally occurring cannabinoids found within our body. The two most studied endocannabinoids are anandamide and 2-AG. The two most studies cannabinoid receptors are CB1 and CB2. CB1 receptors are located mostly in the brain and CB2 receptors are located mostly throughout the immune system.

WHAT IS THE ENTOURAGE EFFECT?

The entourage effect is a the synergistic relationship of the naturally occurring compounds found in cannabis plants. The cannabinoids, terpenes, and flavonoids found in cannabis have shown to work better when they are taken together as opposed to in isolation from each other.

WHAT ARE TERPENES?

Terpenes are essential oils found in plants. There are around 200 terpenes in cannabis. They are what give cannabis its distinct aroma and flavor. Terpenes have beneficial effects and work synergistically with cannabinoids like CBD and THC – this relationship is called the entourage effect.

CAN I GIVE MY PET CBD (MY DOG, CAT, ETC.)?

Yes. Pets can benefit from CBD for many of the same conditions as humans: pain, seizures, inflammation, and anxiety. CBD is safe to use for pets but their dosage will likely be much smaller than yours. Dogs have a higher concentration of cannabinoid receptors in their brain. This means they are very sensitive to THC. But a small amount of THC, like the amount in a full spectrum CBD hemp oil, is beneficial for animals. We recommend you speak with a veterinarian (holistic veterinarian) before you start giving your pet CBD.

HOW DO I TAKE A CBD TINCTURE?

CBD tinctures are taken by placing the dose under the tongue where it can be absorbed sublingually – through the mucous membrane in the mouth.

HOW LONG DO YOU KEEP CBD TINCTURE UNDER YOUR TONGUE?

Try to keep the CBD tincture under your tongue for 30-60 seconds. The longer you can hold, usually the better it will absorb.

WILL CBD MAKE ME FEEL HIGH?

CBD is not psychoactive, therefore it will not get you high. However CBD can have an effect on your mental state. Many users of CBD report feeling a very subtle feeling of relaxation, alertness, or mental clarity from taking CBD.

WHAT KIND OF ANALYSIS IS PREFORMED ON YOUR PRODUCTS?

All of our CBD products are third party lab tested to ensure full transparency, purity and premium quality.